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customer services: 0333 999 7289

who we are

Who is Capquest?

We’re owned by Arrow Global Group PLC, one of the UK's largest purchasers of non-performing accounts and providers of credit management solutions. We're a credit solutions provider that works on behalf of credit providers such as leading high street banks, mortgage and loan firms, and also on behalf of service providers such as utility companies and mobile phone networks.

We listen to our customers’ needs and work with them to develop realistic and manageable ways to repay their accounts. However, we know customers can find themselves in difficult financial situations for a whole range of reasons. But our aim is to help our customers get back onto the road to financial health.

Our process

Our goal is to help customers to repay their debt through an affordable and sustainable payment solution. We offer customers a variety of options and methods to contact us.

We understand that it’s not always easy to talk about your financial situation; however ignoring the problem can often make matters worse. Our team are here to help and talk through any concerns or queries you may have. We believe that by taking time with you to understand your situation we can develop a payment plan that will allow you to become debt free sooner than you may think.

Your options

You have a range of options available to allow you to contact us and manage your account:

  • Manage your account online without the need to speak to us.
  • Request a call back now or make a future appointment in a few simple steps
  • Give us a call and speak to us on
    0333 999 7289.
  • Use our automated telephone system to make payments without the need to speak to us using the number above.
  • Engage with a third party to act on your behalf. For more details view our information and links page.

make a payment

why register?

  • View your account details
  • Use our budgeting tool
  • Make a payment
  • Set up or amend a payment plan
  • Set up a Direct Debit
  • Change contact details