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customer services: 0333 999 7289

terms and conditions

General

Please read our Privacy Policy carefully before using this website portal.capquest.co.uk (“Website”). In this Privacy Notice, “Capquest”, “We” and “Our” means Capquest Group Limited and its subsidiaries, Capquest Debt Recovery Limited, Capquest Investments Limited and Capquest Asset Management Limited. “You” and “Your” means the user of the Website. “Customer” refers either to a debtor whose account Capquest has purchased, or to a debtor whose account is owned by a third party who has engaged Capquest to act on their behalf to recover the debt. This Privacy Notice applies to both current and former Customers.

Capquest considers the confidentiality of any information you may provide Us with, as well as your personal details, to be of the utmost importance.

We collect personal information relating to Customers from the following sources: (a) information Customers provide to us; (b) information from Customers’ transactions with Us, Our affiliates, or others; and (c) consumer reporting agencies. We may disclose the following kinds of non-public personal information about our Customers: (a) information We receive from our Customers (such as names, addresses and national insurance numbers); (b) information about our Customers’ transactions with Our subsidiaries, affiliates or others (such as their account balance, payment history, parties to account transactions, and account usage); and (c) information We receive from a consumer reporting agency (such as credit histories). Any information received will be held on computer for the purposes of enabling us to provide you with a helpful and effective service. We do not share any of Your personal information with any other unauthorised party. We do not sell, lease or rent our data lists or generate any revenue from third parties through the sale of personal information generated by the Website.

To maintain security of Customer information, We restrict access to Your personal and account information to persons who need to know that personal information. We also maintain physical, electronic, managerial and procedural safeguards to protect the privacy of Your personal and account information. Information gathered will only be used for Our own business and client communication purposes. You may request that we update or correct Your personal data at any time by contacting Capquest on 0333 999 7289 or by e-mail at datacontroller@capquest.co.uk.

We urge you to take every precaution to protect Your personal data when you are visiting this Website. We request that You never allow anyone else to have access to Your personal account information or leave your computer unattended while visiting the Website.

Use of Cookies

Our website uses cookies. A cookie is a small text file of letter and numbers that We place on Your computer if you agree. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. The Website uses cookies to distinguish You from other users of the Website. This helps Us to provide You with a good experience when you browse the Website and also allows Us to improve Our Website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Disclosure

We do not disclose any non-public personal information about Our Customers or former Customers except as permitted or required by law. We may pass Your details on to: (a) another entity with which Capquest enters or reasonably may enter into a corporate transaction (such as, for example, a merger consolidation, acquisition, or asset purchase); (b) a third party pursuant to a court order, or other form of legal process or in response to a request by or on behalf of any government agency, department, or body, whether or not pursuant to a, court order, or other form of legal process; or (c) a third party if determined by Capquest in its sole discretion that We are permitted or required by law to do so.