This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. find out more X
customer services: 0333 999 7289

Emma is struggling to pay her bills since her income has reduced

Emma’s story

Emma has not been out of work since leaving school, so losing her job came as a big shock.

Emma’s priority was to pay her mortgage and support her family, whilst trying to get another job as soon as possible.

Emma was entitled to benefits, but with the pressure of losing her job and mounting bills, she became overwhelmed with the situation.

Not wanting to worry her husband, Emma tried to manage the situation herself and stopped paying credit card and loan bills.

Emma decided she couldn’t hide from her struggling finances any longer, so she called Capquest to see how we could help.


How we helped

  • When Emma called us, we listened to her and didn’t judge her or make any demands of payment.
  • We worked with Emma to understand her financial situation in detail.
  • We agreed a payment plan that Emma could afford, and we also discussed a longer term plan for when she had found work again.
  • We advised Emma of third party companies that could also help for free.
  • We ensured Emma had all the details she needed to contact us in the future. We also made her aware of the online portal that she can access and use whenever she wants if he doesn’t feel like speaking to someone.
  • Emma was incredibly worried about contacting us, as she didn’t think there was anything we could do to help. After speaking to us, Emma felt relieved and was able to concentrate on finding a job and supporting her family.

Other ways you can get help

  • Entitledto can help you to understand if you are receiving all of the benefits you are entitled to. You can use their free online benefits calculator.
  • StepChange is a debt charity, helping almost 600,000 people a year to resolve their debt problems. They are the UK’s largest provider of free independent advice and solutions.

use our budget tool

Login or register to use our income and expenditure tool to help you work out your finances.

contact and support

Contact us:

If you would like to know more about how we can help you, please schedule a call back or give us a call.

0333 999 7289



Support for you:

You can also find support through one of the below organisations, click on the logo for further details.