These frequently asked questions will help give you some guidance, however if you need more information you can contact us direct on 0333 999 7289†.
You’ve been contacted by us because we have either purchased your account, or have been asked to manage your account by one of our clients.
We want to help you manage your account and assist you to get back onto the road to financial recovery. If you have been contacted by us, please get in contact with us as soon as possible.
If you would like to seek independent advice, please go to our information and links page which provides details of credit advice organisations that can help and advise you on your financial circumstances.
You have a range of options available to manage your account:
You have a range of options available to make payments to your account:
Your credit rating is very important when it comes to getting loans, or even a mobile phone contract. It's worth checking with the credit reference agencies to make sure they have the right information and to know what your credit history says.
Missed payments and defaults on your credit file could make it hard for you to get any form of credit, even a mobile phone contract. It is important that all of the information is up to date, or if there is an error, you begin the process of correcting it.