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customer services: 0333 999 7289

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COVID-19 Update

With the current COVID-19 situation developing daily, supporting our customers and their financial wellbeing remains paramount.

We understand that the financial strain associated with the virus outbreak may affect some of our customers. With this in mind, we would like to update our customers with regards to options available to you if you have been affected.

In line with the FCA guidance on the treatment of customers finding themselves in financial difficulty due to the current situation, we are able to offer customers with forbearance options to help them through this difficult period. You can find detailed information about the FCA’s temporary financial relief for those affected by coronavirus here.

Capquest operates as a debt collections agency, managing outstanding financial commitments on behalf of our clients. Our goal is to understand the individual needs of our customers, finding the most suitable solution for the repayment of their outstanding debt(s). As your credit agreement has been previously terminated, your payments are informal, and we are able to agree them based on your affordability. This means, that we are able to be flexible around your circumstances and if you have been affected by coronavirus, we can agree informal payment holidays or repayments in line with what is affordable to you.

If you have been impacted by coronavirus, please contact us and we will be able to provide you with a solution suitable to your current circumstances.

Please note that having implemented extra safety precautions across the operation (including the move to home working for our employees) we are still able to manage all post and correspond with customers as normal.

Please also note that when submitting cheques there may be delays despite all post being processed regularly. With this in mind you might consider an alternative, faster payment method at this time.

Getting in contact with us

We have listed a range of ways you can get in contact with us below, if you need to speak to us for any reason please do not hesitate to get in touch as we are here to help you.

Should you experience any delays in service due to an increased volume of calls, please email us at

Call me

Use our call me function to request a call right now from us, or schedule a future appointment in a few simple steps.


You can call us on 0333 999 7289
(03 calls are charged at standard geographic rates)

Opening hours

Monday to Thursday 8.30am - 8.00pm
Friday 8.30am - 6.00pm
Saturday 9.00am - 1.00pm
Sunday Closed
Public holidays Closed

By post

Capquest Group
Capella Building
60 York Street
G2 8JX

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